Refund policy

GLTRverse Returns and Money Back Guarantee

We want you to feel confident ordering from GLTRverse. This policy explains our 14 Day Money Back Guarantee and how to request help with an order.

14 Day Money Back Guarantee

If you are not satisfied with your purchase, contact us within 14 calendar days of delivery to request a return under our Money Back Guarantee.

To qualify:

Cosmetic products may be opened and lightly tested, but at least 90% of each product must remain. A broken hygiene seal is fine as long as this condition is met.
Products must be returned in their original containers. Accessories and other reusable items must be returned in good condition.
For sets, all products, accessories, and included items must be returned, with at least 90% of each opened cosmetic product remaining.
Please provide your order number and proof of purchase.
The guarantee is limited to one claim per customer.

How to Request a Return

Email info@gltrverse.com or reach us on WhatsApp at +961 81 152 560 within 14 calendar days of delivery. Include your order number, the item you want to return, and a brief explanation. Once approved, we will send the return instructions and return address. Unless the product arrived damaged or incorrect, return delivery costs are the responsibility of the customer.

Refunds

After we receive and inspect the return, we will let you know whether the refund is approved. Approved refunds cover the returned product price. Original and return delivery charges are not refundable unless the order arrived damaged or incorrect. Approved refunds are processed within 7 business days. Cash on delivery orders will be refunded using a mutually agreed local transfer method. Processing times after the refund is issued can vary by payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at info@gltrverse.com or through WhatsApp. Please include clear photos or videos of the item and packaging, your order number, and proof of the delivery date. After verification, we will provide a replacement or refund where appropriate. The 90% remaining requirement and customer paid return delivery do not apply to verified damaged or incorrect items. Requests submitted after 48 hours may not be accepted.

Cancellations and Order Changes

If your order has not been dispatched, contact us as soon as possible and we will make a reasonable effort to cancel or modify it. Once an order has been dispatched, the return terms above apply.

Lost or Stolen After Delivery

Once a package is marked as delivered by the courier, GLTRverse is not responsible for lost or stolen items. If you believe there is a delivery issue, contact us and we will help you investigate with the courier.

Product Appearance and Sensitivities

We do our best to represent product color, intensity, and finish accurately. Results can vary with lighting, screen settings, skin type, and application, and these variations are not considered defects. Please review the ingredient list before use and discontinue use if irritation occurs. GLTRverse is not liable for individual allergic reactions or sensitivities.

Delivery and Address Information

Delivery timeframes are estimates. Please make sure your delivery details are correct before placing an order. If an order is returned because the customer provided an incorrect or incomplete address, a new delivery fee may apply.

Fraud and Abuse

We reserve the right to refuse claims involving suspected fraud, excessive product use, altered or contaminated returns, or repeated abuse of this guarantee.

Your Legal Rights

This policy does not limit any rights available to you under applicable consumer protection law.

By placing an order, you confirm that you have read and agree to this policy.